PRIVACY STATEMENT:

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TERMS AND CONDITIONS:

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Revised: 02/19/2025

Privacy Policy and Legal Statement

Effective Date: 01/01/2025

[Home Healthcare Company Name] ("Company," "we," "us," or "our") is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, store, and protect personal information in compliance with applicable state and federal laws, including the laws of the State of Texas.

1. Scope of Services

Our Company provides the following non-medical home healthcare services:

Day and night sitter services.

Vital signs monitoring.

Meal preparation (client must purchase and supply their own food and ingredients).

Grooming assistance.

Transportation to and from doctor visits (clients using their own vehicle assume all associated risks and must carry full coverage insurance on the vehicle).

Motion assistance.

This Privacy Policy applies to all clients, their representatives, and individuals involved in the provision of our services.

2. Information We Collect

We may collect the following types of information:

a. Personal Identifiable Information (PII):

Full name

Date of birth

Address

Phone number and email address

Emergency contact information

b. Health-Related Information:

Vital signs records (if monitored)

Any relevant medical history or notes necessary for providing services

c. Insurance and Financial Information:

Payment methods

Billing and insurance details

d. Vehicle Information (if applicable):

Vehicle make, model, and license plate (for client-owned vehicle use during transportation)

Proof of insurance

3. Use of Information

We use the information collected for the following purposes:

To provide and manage requested services.

To communicate with clients and their designated representatives regarding services.

To ensure the safety and well-being of clients during service delivery.

To comply with legal obligations and applicable laws.

4. Sharing of Information

We assure our clients that their personal information will not be sold, rented, or disclosed to third parties for marketing purposes. We will only disclose personal information under the following circumstances:

With Consent:

If you provide explicit written consent for sharing your information.

As Required by Law:

To comply with a subpoena, court order, or legal process.

To law enforcement agencies or government entities as required under applicable laws.

To Protect Safety:

If necessary to prevent serious harm to the health or safety of the client or others.

With Service Providers:

To trusted third-party vendors or contractors solely for the purpose of delivering services (e.g., specialized transportation providers). All third parties are contractually obligated to safeguard your information.

5. Client Responsibilities

a. Food and Ingredients:

Clients are responsible for purchasing and supplying their own food and ingredients for meal preparation. We recommend maintaining a safe and clean storage environment for all food products.

b. Transportation Liability:

If a client chooses to use their personal vehicle for transportation services:

The client assumes full risk and liability.

The vehicle must be insured with full coverage.

The client agrees to hold the Company harmless from any accidents, damages, or legal disputes arising during the transportation.

6. Data Security

We take appropriate technical and organizational measures to safeguard your information, including but not limited to:

Secure storage of physical and electronic records.

Encryption of sensitive data.

Regular audits of data access and handling procedures.

Staff training on privacy and security practices.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Upon termination of services, records will be archived securely for a period of seven (7) years, after which they will be permanently deleted or destroyed.

8. Your Rights

Clients have the following rights under Texas law and applicable federal laws:

Access:

Request access to personal information we maintain about you.

Correction:

Request corrections to inaccurate or incomplete information.

Restriction:

Request limited use or disclosure of your information.

Deletion:

Request deletion of certain personal information, subject to legal retention requirements.

Complaints:

File a complaint regarding the handling of your information with the appropriate regulatory authority.

9. Minors

Our services are not directed to individuals under the age of 18. We do not knowingly collect or use information from minors without verifiable parental or guardian consent.

10. Amendments to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the updated version on our website or notifying clients directly. We encourage you to review the Privacy Policy periodically.

11. Contact Information

For questions, concerns, or to exercise your rights under this Privacy Policy, please contact us:

Phone: 469-

Email: [Insert Email Address]

Address: [Insert Mailing Address]

12. Additional Legal Considerations

a. Insurance and Liability:

The Company carries liability insurance to protect both clients and employees in the event of accidents or incidents during service delivery.

b. Employee Background Checks:

All staff members undergo comprehensive background checks and training to ensure they meet the highest standards of professionalism and safety.

c. Service Limitations:

Our services are non-medical and do not replace medical or emergency care. For medical emergencies, clients must contact 911 or appropriate emergency services immediately.

d. Indemnification Clause:

Clients agree to indemnify and hold harmless the Company, its employees, and contractors from any claims, damages, or liabilities arising out of the client’s failure to comply with this Privacy Policy or related service agreements.

This Privacy Policy and Legal Statement is compliant with the laws of the State of Texas. By engaging our services, clients acknowledge that they have read, understood, and agreed to the terms outlined in this document.

HHHllc LEGAL DEPT.

01/01/2025