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GOV. / LOCAL ASSISTANCE PROGRAMS
Medicaid
(Texas Health and Human Services Commission – HHSC)
Main Customer Service:
2-1-1 (within Texas) — 1-877-541-7905 (outside Texas) — TTY: 7-1-1 or 1-800-735-2989
HHSC Correspondence: hhswebmaster@hhs.texas.gov (general inquiries)
Medicare
Phone: 800-633-4227
Helps beneficiaries with Medicare coverage, claims, billing, plans, records, and enrollment questions.
Texas 2-1-1 / HHSC Benefits
Phone: 2-1-1 or 877-541-7905
Helps with Medicaid, SNAP, TANF, utilities, food, housing, and state benefit referrals.
Aging & Disability Resource Center
Phone: 855-937-2372 — Email: ADRC@hhs.texas.gov
Connects seniors and disabled adults with long-term care, caregiver support, and community services.
Texas Area Agency on Aging
Phone: 800-252-9240
Helps older Texans with Medicare counseling, benefits, meals, transportation, and caregiver support.
Dallas County Health & Human Services
Phone: 214-819-1800 — Email: contact page
Provides rent, utility, food, transportation, housing, older adult, and weatherization assistance.
Dallas County Housing Agency
Phone: 214-819-1871
Assists with housing programs and family self-sufficiency support for eligible Dallas County residents.
Texas Veterans Commission
Phone: 800-252-8387 — Email: info@tvc.texas.gov
Helps Texas veterans with claims, benefits, employment, education, and survivor services.
U.S. Department of Veterans Affairs
Phone: 800-827-1000
Provides federal veteran benefits, disability claims, pensions, education, burial, and healthcare assistance.
VA Main Help Line
Phone: 800-698-2411
Connects veterans, caregivers, survivors, and families to VA services twenty-four hours daily.
Social Security Administration
Phone: 800-772-1213
Handles Social Security retirement, disability, SSI, Medicare enrollment, benefit verification, and account updates.
Texas Department of Housing & Community Affairs
Phone: 800-525-0657 — Email: info@tdhca.texas.gov
Provides housing, rental assistance, weatherization, energy assistance, and community support programs.
HUD Housing Counseling — Phone: 800-569-4287 — Email: HUD contact page — Connects families with housing counselors for rent, eviction, homeownership, and housing assistance.
HUD General Assistance
Phone: 800-225-5342 — Email: answers@hud.gov
Answers housing, HUD program, fair housing, counseling, and federal housing questions.
Dallas Area Agency on Aging
Phone: 214-871-5065 or 800-252-9240 — Email: impact@ccadvance.org
Plans and coordinates services for Dallas County seniors age sixty and older.
Community Council of Greater Dallas
Phone: 214-871-5065 Email: impact@ccadvance.org
Provides senior services, 2-1-1 support, economic mobility, and community resource connections.
The Senior Source
Phone: 214-823-5700 — Email: info@theseniorsource.org
Supports Dallas seniors with financial guidance, caregiver help, elder rights, and aging resources.
VNA Meals on Wheels Dallas
Phone: 214-689-2639 — Email: getmeals@vnatexas.org
Provides home-delivered meals and wellness checks for eligible homebound seniors.
North Texas Food Bank
Phone: 214-330-1396 — Email: info@ntfb.org
Connects families to food pantries, SNAP help, and hunger relief services.
City of Dallas Senior Services
Phone: 214-670-5711 — Email: communitycare@dallas.gov
Offers senior programs, ombudsman services, dental help, transportation support, and community referrals.
North Central Texas Area Agency on Aging
Phone: 800-272-3921
Serves regional seniors and caregivers with benefits counseling, caregiver support, and aging services.